American Airlines Reviews

IATA code:AA ICAO code:AAL United States Alliance: Oneworld www.aa.com Overall Satisfaction:2.3 out of 5 37.5% of people who wrote a review recommend flying with American Airlines. 50% of people who wrote a review think American Airlines offers a good value for money. …

American Airlines logo

IATA code:AA

ICAO code:AAL

United States FlagUnited States

Alliance: Oneworld

www.aa.com

Overall Satisfaction:2.3 out of 5

37.5% of people who wrote a review recommend flying with American Airlines.

50% of people who wrote a review think American Airlines offers a good value for money.

37.5% of people who wrote a review think American Airlines offers a poor customer service.

Classes of service

Economy

87.5%

Business

12.5%

First

0%

Customer Service

Excellent

25%

Good

0%

Satisfactory

12.5%

Poor

37.5%

Very Poor

25%

American Airlines Reviews

“AWFUL”

by Gi • Sun, 09/30/2012 07:13 AM

1 out of 5

I traveled with my 15 month old baby, first of all they do not give priority to bord the plane to people with babies, I requested a bassinet about 2 weeks prior my 9hrs fligth..guest what?.. never got it, I flew with my baby on my lap the whole 9hs with him crying because he couldnt sleep, he was uncomfortable.the answer of the fligth attendant was¨well you have to be seated in the seats number 20,21,22,0r 23 in order for you to get a bassinet so apparently they do not give priority for those seats either.the fligth was also 2 hs late. my overall experience was really a nigthmare. I never thought a big company like American airlines will have such a horrible and careless customer service. I wont fly with this company ever again!!!

Conclusion

Recommended: No

Value for Money: No

Customer Service: Very Poor

Cabin: Economy Class

“Consistently positive and getting better”

by Sirflysalot • Mon, 09/17/2012 04:22 PM

4 out of 5

I fly often and to many places. This flight to MVD has a very short connection in Miami and that always makes me nervous. Just 1 hour from scheduled landing to departure. Which when you factor, taxiing to gate, deplaning, making it to new gate (and Miami is big!) and boarding 20-30 minutes befor departure there is no time at all. Yet despite everything I have yet to miss this connection.

Flight from Miami is a night flight so food in Business is not too heavy and they try to get everyone served quickly so people can sleep. Crew tend to be more senior and experienced and while they may lack the enthusiasm I see with the young flight attendants on the short haul domestic flights their experience and professionalism can’t be beat.

Unlike Delta or United all are routinely friendly and helpful. Of course like all of us people have off days, fights with spouse at home, or other distractions. I think we forget about those things some times and need to give people a break occasionally.

This flight like most American flights are on time, professional and accommodating.

Planes and seats are not the most comfortable out there but getting better. This is a long flight in economy and even in Business. To MVD American has no 1st class like they do to EZE (Buenos Aires). But supposedly they are redoing Business class over the next years to get real lie flat seats, not the flat but angled seats they have now.

Oh and in my mind American has or had the best frequent flyer program out there for US based travelers.

Conclusion

Recommended: Yes

Value for Money: Yes

Customer Service: Excellent

Cabin: Business Class

“Worst. Airline. Ever.”

by Guest • Sun, 04/22/2012 12:56 PM

1 out of 5

Worst. Airline. Ever. Actually took our luggage off the plane while refueling. We were going on a cruise, so had no chance to go back to the airport to retrieve. Was lied to about when/where we’d get it back, then they make it SO hard to put in a claim! VERY rude on the phone when calling to find out what happened. Will NEVER fly AA again & will tell everyone I can to avoid them as well.

Conclusion

Recommended: No

Value for Money: No

Customer Service: Poor

Cabin: Economy Class

“Great Airline Every one should fly it!!!!!!”

by Guest • Wed, 02/22/2012 08:48 PM

5 out of 5

Great airline, and even getting beeter. they have the youngest fleet and great aadvatage program

Conclusion

Recommended: Yes

Value for Money: Yes

Customer Service: Excellent

Cabin: Economy Class

“Zero from Two”

by Guest • Mon, 08/08/2011 11:51 AM

1 out of 5

This is the second time this year that AA has pushed my BNA-LHR departure back by a whole day, and also with no compensation for onward travel pre-paid in Europe. This time it hurts – I’m travelling for my mother’s funeral – and they have nothing to offer – not even an upgrade as an apology. Won’t ever book for international travel again (it has happened too many times over the last few years).

Conclusion

Recommended: No

Value for Money: Yes

Customer Service: Poor

Cabin: Economy Class

“Fly with another airline”

by rncasemanager98 • Tue, 06/07/2011 01:23 AM

2 out of 5

AA does not deliver for the customer, this flight was delayed leaving Houston and again
delayed leaving Dallas. NO explaination offered or given. Their tickets are costly and not worth it

Conclusion

Recommended: No

Value for Money: No

Customer Service: Poor

Cabin: Economy Class

“Never again”

by Guest • Sat, 05/21/2011 12:19 AM

1 out of 5

Rude flight attendants, late, unprofessional flight crew flew into bad weather. Ground personell
unprofessional.
Passengers are treated like cash cows “milkem till they bleed”.
Equipment not clean.
If I owned stock in this company I’d sell it at a loss just to get rid of it.

Conclusion

Recommended: No

Value for Money: No

Customer Service: Very Poor

Cabin: Economy Class

“Not too bad and flight on time”

by Guest • Tue, 10/12/2010 10:18 AM

3 out of 5

One-way flight. It took off on time (I’m not used to that, usually flights always have 1 hour delay!). Flight attendants were just doing their jobs, serving a coffe or soft drink, and that’s all. But this didn’t bother me. That was just a satisfactory service. Arrived on time in LA; that was a pleasant flight.

Conclusion

Recommended: Yes

Value for Money: Yes

Customer Service: Satisfactory

Cabin: Economy Class